Shipping policy
- FREE shipping to Mainland Spain on orders above €40.
- Free shipping to the Islands, Ceuta, Melilla and Europe Zone 1(Germany, Austria, Belgium, Denmark, France, Italy, Netherlands, Poland, Czech Republic ) on orders above €40
SHIPPING TIME
- Mainland Spain, Balearic Islands and Portugal in 24-48 hours.
- Canary Islands, Ceuta, Melilla and Europe zone 1(Germany, Austria, Belgium, Denmark, France, Italy, Netherlands, Poland, Czech Republic) in 48-72 hours.
- Rest of Europe in 2-5 days.
- Rest of the world in 2-10 days.
SHIPPING COST
- Mainland Spain and Balearic Islands from €3.90(Free on orders above €40)
- Canary Islands, Ceuta, Melilla and Europe zone 1(Germany, Austria, Belgium, Denmark, France, Italy, Netherlands, Poland, Czech Republic, Portugal) from €4.50 (Free on orders above €40)
- Rest of Europe from €5.95
* Adding the products to the basket and stating the address enables you to find out the exact cost of your order.
TRACKING OF YOUR ORDER
Our courier company will send you an email with your tracking information once your order has been prepared and dispatched from the warehouse. When you receive it, you will be able to track your order from the website.
If you have created an account when placing your order, you will also be able to see the tracking information from the website.
If your tracking doesn’t work, don’t worry, bear in mind that the courier may take a few hours to enter your tracking information onto the system and that they only ship on business days.
* For deliveries outside of the European Union or the Canary Islands, Ceuta and Melilla, customs charges in the country of destination are not included and neither are the taxes (duties). If these charges apply, the recipient will be responsible for paying them, in addition to any other import costs or taxes that are generated at the customs office of destination, regardless of whether the goods are delivered or not. The order will be shipped as soon as possible, but the recipient must bear in mind the provisions of the destination country for the import of the items requested, since InnovaGoods does not accept liability for them. Neither shall a InnovaGoods be liable for the effects caused by strikes, armed conflicts or other circumstances outside of its control. InnovaGoods does not accept any liability for delays in customs clearance, or if the local authorities decide to confiscate any item contained in a shipment.